Accommodations and staff were above average. My husband and I were greeted with warm and friendly smiles. The rooms were really clean and up to date. The staff was very friendly and went the extra mile to make sure I had gluten free options for the free breakfast they offer every morning. We'd definitely stay here again!!!!! It was one of our best hotel experiences to date!!!!!
I would normally give this stay a 5 star, however this stay wasn't great. The room we were given was 2nd floor King room near the stairwell. All night long (for 2 nights), it was jarring slamming noises, footsteps and anytime someone used their bathroom above us, we heard the sewage noises and water down the walls. I was told they were sold out and we couldn't get a different room. The staff is always good but I did feel less than cared about than other times we've stayed. Only time we complained was after so I don't feel like a bad person for feeling let down by this stay. I'm just hoping we have a better experience someday. Breakfast on Saturday was an issue as well, ran out of food for a bit and there were not enough utensils, it was a busy weekend so we understood. We just felt this stay was lacking the normal service and feel we are used to.
This hotel was wonderful. Staff was very helpful and pleasant. Rooms were spacious, neat, and clean. Breakfast was plentiful and had many choices. Staff was out to help with anything you needed. I would highly recommend this Best Western to all.
Lovely hot tub, pool, and rooms. The first time I went there was an amazing front desk worker that went out of her way in customer service. Either she was promoted or moved on. The current staff are friendly and helpful. Breakfast was adequate, Coffee machine easy to operate and the coffee was delicious. The first time I stayed, it was quiet, the second time we were in a beautiful mobility accessible room, but the fan from the furnace was loud in the next room. It took a while to get to sleep. Other than that, it was a very comfortable stay
We were pleasantly surprised with our stay here. It was a last-minute booking. We have never stayed at a Best Western before. Thoroughly impressed! Clean, modern, extra amenties that we have not experienced in a reasonably priced hotel. The pool and exercise room was clean and perfect for our needs, especially since we had the pool to ourselves! Breakfast they had hot sausage, hash browns, eggs, pancakes and waffle iron with chocolate chip and whip cream of you wanted. Muffins, bagels, toast, yogurt, coffee, milk, juices... We would totally stay again!
Best Western Plus Vineyard Inn Suites is a US Lodging based in Penn Yan, New York. Best Western Plus Vineyard Inn Suites is located at 142 Lake St, Penn Yan, NY 14527, USA.
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